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Register Now! Learn How Britannia Hotels Use Email Management to Cut Call...
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire Wednesday 25th March 11.00 - 11.30am REGISTER NOW When Britannia Hotels invested in new Email Management software it was to streamline...
View ArticleRegister Now! Learn How Email Managment Can Cut Call Centre Costs and Sick Days
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire Wednesday 25th March 11.00 - 11.30am REGISTER NOW When Britannia Hotels invested in new Email Management software it was to streamline...
View ArticleFirst Contact Resolution: How Successful Contact Centres Get It Right
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire Wednesday 29th April 11.00 - 11.30am REGISTER NOW This web seminar is for contact centres, outsourcers and heads of customer service...
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Optimising Outsourced Email Management: how Hotels.com manage, route, track...
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire Wednesday 3rd June 11.00 - 11.30am REGISTER NOW! Hotels.com, the world's most visited hotel booking site, manages email enquiries in 9...
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Customer Service Strategies for Insurers, Aggregators and Brokers
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire Tuesday 28th July 11.00 - 11.30am REGISTER NOW! The Internet, the economy and the influence of aggregators have created unprecedented...
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Out with Outlook: In with Painless Email Management!
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire Thursday 22nd October 11.00 - 11.30am REGISTER NOW! Are you one of the many contact centres still using Outlook or Lotus notes to...
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Out with Outlook: In with Painless Email Management!
Presented by: Frederick Teo, Regional Manager, Eptica Wednesday 10th February 4.00PM - 4.30pm (SST Singpore) REGISTER NOW! Are you one of the many contact centres still using Outlook or Lotus notes to...
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